At Kepo88, gambling is meant to be entertainment — not a source of financial stress or personal harm. We provide practical tools, clear information, and direct access to support resources so that every Malaysian player can stay in control of their play. This page sets out everything you need to know about playing safely on our platform.
If gambling is causing you or someone close to you distress, help is available. The following organisations offer free, confidential support — details below are for reference only (not clickable links):
Kepo88 is committed to providing a gambling environment that is not only exciting and fair, but also safe and sustainable. We believe that responsible gambling is not just a regulatory obligation — it is the foundation of a platform that genuinely respects its players.
Whether you're watching the EPL late at night from Kuala Lumpur, placing a bet on Liga Super Malaysia from Johor Bahru, or spinning a few slots from Penang — we want every session to remain enjoyable, affordable, and completely within your control.
Gambling problems can affect anyone, regardless of how long they have been playing or how experienced they are. The tools, information, and support resources on this page are available to every Kepo88 player at any time — no judgement, no delay.
All players must be 21 or older. We apply mandatory age checks at registration and reserve the right to request proof of age at any time.
You set your own deposit, loss, and session time limits. Decreasing a limit takes effect immediately. Increasing a limit requires a cooling-off period to prevent impulsive decisions.
Any player can request temporary or permanent self-exclusion at any time via live chat or email. Exclusions are processed within 24 hours with no barriers or persuasion attempts.
Our platform monitors for behavioural patterns associated with problem gambling and may proactively reach out to players showing signs of distress or spending escalation.
Our 24/7 English-speaking support team receives responsible gambling training. They are equipped to guide players through limit-setting, self-exclusion, and external resource referrals.
Players who have self-excluded, set low deposit limits, or contacted us about gambling concerns are removed from all marketing and promotional communications immediately.
All of these tools are available to every Kepo88 player, at no cost, at any time. Access them via your Account Settings or by contacting our 24/7 support team.
Set a maximum deposit amount per day, week, or month. Once set, you cannot deposit beyond that threshold during the active period. Limits can be decreased immediately but increasing them requires a 7-day cooling-off period. Starts from as low as MYR 20 per day.
Cap the total amount you can lose over a set period. Once the loss limit is reached, you will be unable to place further wagers until the period resets. This helps prevent chasing losses — one of the most common patterns in problem gambling behaviour.
Set a maximum duration for each gaming session. When the limit is reached, you will receive a notification and the option to continue or stop. You can also set automatic log-out after a session limit is hit — helping you stay aware of time spent on the platform.
Enable periodic on-screen pop-ups that show how long you have been playing and your net win/loss position for the session. This simple tool helps you make conscious, informed decisions about whether to continue rather than losing track of time during extended sessions.
Take a short break from the platform — 24 hours, 48 hours, or up to 30 days — without fully self-excluding. During a cooling-off period, your account remains open but wagering, deposit, and bonus functions are suspended. Ideal for players who want a temporary pause.
Request a temporary exclusion (1 week to 6 months) or a permanent self-exclusion at any time. During self-exclusion, your account is locked, all marketing is stopped, and you cannot re-register. Permanent exclusions are not reversed. Request via live chat or [email protected].
How to access these tools: Log in to your Kepo88 account and navigate to Account Settings > Responsible Gambling, or contact our 24/7 live chat support team who can set or activate any tool on your behalf immediately.
Problem gambling can develop gradually and is not always easy to recognise in yourself. These are some of the most common signs to be aware of — in your own behaviour or in someone you care about.
Gambling with money set aside for rent, utilities, food, or other essential expenses — or regularly depositing amounts that are difficult to afford given your income.
Continuing to gamble — often with increasing bet sizes — in an attempt to recover money that has already been lost. This is one of the most consistent patterns in problem gambling.
Concealing how much time or money you are spending on gambling from family members, friends, or colleagues — or feeling anxious about others finding out.
Regularly losing track of how long a session has lasted, or finding yourself gambling for much longer than originally intended on a frequent basis.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties — relying on it for emotional relief rather than treating it as entertainment.
Gambling taking precedence over work, family time, social commitments, or health — missing important engagements or deadlines because of gambling activity.
If any of the above apply to you or someone you know, reaching out is the right move. Kepo88's support team is available 24/7 and can assist with immediate limit-setting or self-exclusion. External support is also available through Talian Kasih (15999) and GamCare — both are free, confidential, and experienced in gambling-related issues.
The following questions are adapted from standard responsible gambling self-assessment frameworks. They are intended to help you reflect on your gambling habits honestly. This is not a diagnostic tool — it is a personal reflection aid.
If you answered "yes" to one or more of these questions: that is a signal worth taking seriously. It does not mean you have a severe problem, but it does suggest that some of our responsible gambling tools — or a conversation with a support professional — could be genuinely helpful. Kepo88's 24/7 team is ready to assist, and external resources like Talian Kasih (15999) and GamCare offer free confidential guidance.
Kepo88 enforces a strict minimum age policy of 21 years. This applies to all players regardless of nationality, payment method, or the type of gambling activity. No exceptions are made. This policy exists because gambling carries real financial risk and requires mature, informed decision-making to engage with responsibly.
All new registrations are subject to age verification. Where date of birth provided during registration cannot be confirmed, Kepo88 reserves the right to request official documentation — including a Malaysian IC (MyKad), Passport, or Driver's Licence — before the account can be activated or any withdrawal processed.
If we identify or have reason to believe that a player is under 21, the account will be immediately suspended. Any balance resulting from underage play will be reviewed, and where deposits were made using third-party payment methods, funds may be returned to the originating account rather than paid out.
Parent or Guardian? If you have reason to believe a minor in your household has accessed the Kepo88 platform, please contact our support team immediately. We will investigate and take appropriate action without delay. You can also use parental control software to restrict access to gambling websites on shared devices.
The following organisations offer free, independent, and confidential support for gambling-related concerns. All contact details are provided as plain text for reference — they are not clickable links.
Malaysia's national welfare helpline operated by the Department of Social Welfare (Jabatan Kebajikan Masyarakat). Available 24 hours a day, 7 days a week. Provides crisis support, counselling referrals, and welfare assistance including gambling-related concerns.
Hotline: 15999A leading international provider of information, advice, and support for anyone affected by gambling problems. Offers a 24/7 helpline, live chat support, and a comprehensive online self-help programme called the National Gambling Helpline.
Website: gamcare.org.ukA mutual aid fellowship for individuals who share a desire to stop compulsive gambling. Uses a 12-step programme model with meetings held worldwide, including virtual meetings accessible to Malaysian players. No fees, no professional referral required.
Website: gamblersanonymous.orgA volunteer-led emotional support service based in Kuala Lumpur. Provides confidential listening support for individuals experiencing distress, including financial anxiety or relationship difficulties caused by gambling. Available by phone during operating hours.
Phone: 03-7627 2929Provides evidence-based information about safer gambling, risk factors, and self-help tools. GambleAware funds research and treatment services and offers a range of online resources for individuals concerned about their own or another person's gambling.
Website: begambleaware.orgOur 24/7 English-speaking support team is trained to assist with responsible gambling matters. Contact us at any time to set limits, request self-exclusion, discuss concerns, or be referred to an appropriate external resource. No judgement — just practical help.
Email: [email protected]Gambling is entertainment. At Kepo88, we want every player — whether you're watching Liga Super Malaysia from Petaling Jaya or following the EPL from Shah Alam — to enjoy the platform without it ever becoming a problem. Use our tools, know your limits, and reach out if you ever need support.
Kepo88 is strictly for players aged 21 and above. Gambling involves financial risk and can become addictive. If you or someone you know needs support, contact Talian Kasih (15999) or visit our responsible gambling resources above. Play responsibly.